Ticketing Applications Specialist (Tessitura)

Winnipeg MB
Posted 1 month ago

Ticketing Applications Specialist (Tessitura)

Reporting to the Director of Marketing & Communications and working closely with the Director of Patron Services, this position’s key mandate is to ensure that the Tessitura ticketing system is being maximized to its full capacity to support Royal MTC’s key objectives. Our ideal candidate is a Tessitura super-user with experience researching and implementing back-end processes and digital strategies to increase patron loyalty and drive revenues. They will train the Box Office and Front of House teams on the software and will ensure they have daily support as needed.

This candidate must be passionate about innovation as they strive to find new and exciting ways to use our software to build reports and functionalities not currently in use. Most importantly, they must be a high-performer with a strong ability to translate raw data into actions such as price-zone mapping and a variety of patron analyses to improve loyalty and retention.

• Three or more years’ experience managing a ticketing system; o Experience with Tessitura required;
• A strong technical knowledge of Structured Query Language is required;
• Practical knowledge of performing arts environments is essential;
• Ability to attend closely to details and handle simultaneous tasks under tight deadlines;
• Passionate about data analytics and a keen aptitude for maximizing software capability;
• Strong organizational, communication and problem-solving skills;
• Strong proficiency with the Microsoft Office Suite, with an emphasis on Excel;
• Experience working with TRG Arts best practices is considered an asset.

Interested candidates should submit a cover letter and resume by Friday, May 11th to Devan Graham, Director of Human Resources at dgraham@royalmtc.ca. We thank all candidates for their interest; however only candidates selected for further consideration will be contacted.

About the Royal Manitoba Theatre Centre
The Royal Manitoba Theatre Centre exists to celebrate the widest spectrum of theatre art. Deeply rooted in the province of Manitoba, which gave it life and provides for its growth, Royal MTC aspires to both reflect and inform the community it serves. Canada’s oldest regional theatre, each season Royal MTC produces ten plays at two venues as well as the Winnipeg Fringe Theatre Festival, a Master Playwright Festival, and an annual regional tour.

About the City of Winnipeg
Located in “the heart of the continent”, Winnipeg is a diverse multicultural city with a rich history. With a metro area (CMA) population of close to 800,000, Winnipeg is Manitoba’s largest city, and one of the top five fastest growing cities in Canada (2016 Census). Winnipeg celebrates its reputation as a winter city but is also one of the sunniest cities in Canada, with beautiful summers. The city boasts an affordable housing market, diverse residential neighbourhoods, vibrant public and private schools, and an average commuting time of 20 minutes. The city hosts several popular festivals, including the wintertime Festival du Voyageur, the Winnipeg Folk Festival, and Folklorama. Winnipeg is home to The Manitoba Museum and the Canadian Museum for Human Rights. Professional sports entertainment is provided by The Winnipeg Jets (NHL), the Manitoba Moose (AHL), the Winnipeg Blue Bombers (CFL), and Winnipeg Goldeyes baseball (AAIPB). With the Lake Winnipeg beaches an hour to the north, the Whiteshell lakes in eastern Manitoba, and Lake of the Woods in north-western Ontario, there is easy access to family vacation and cottage country.


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Job CategoryAdministrative

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