Communications and Member Services Coordinator

Peterborough ON
Posted 1 month ago

January 2018

Orchestras Canada (OC), a national association based in Peterborough, Ontario, is looking for a keen communicator who wants to make a difference in their next job.

Position: Communications and Member Services Coordinator
OC is expanding its team to include an excellent communicator with strong interpersonal and organizational skills. This is a new, full-time role that is ideally suited to someone who is comfortable delivering communications across a range of platforms, from newsletters, websites, and blogging to social media as well as members events. A passion for music is desirable.

The Communications and Member Services Coordinator will focus on OC’s communications and member services needs. Reporting to the Executive Director, they will work collaboratively with the team to implement a communication strategy that will increase OC’s impact and engagement with members.

About Orchestras Canada
OC is the membership organization for Canadian orchestras, a dual-language national association based in Peterborough, Ontario. OC’s mission is to help orchestras achieve together what they cannot accomplish alone, serving Canadian orchestras in both official languages, through research, knowledge-sharing, convening, and advocacy. OC has two full-time employees whose efforts are supplemented by skilled consultants in locations across the country.

For more information about Orchestras Canada/Orchestres Canada, please visit our website, or, visit us on Facebook at or follow us on Twitter, @OrchCanada

General Requirements:
● Excellent communications skills, verbal and written, preferably in both official languages
● Detail-oriented, with proven organizational skills to sustain a functional work environment.
● Knowledge and experience working with digital communications tools, including social media, websites, web forums and blogs
● Strong research and critical thinking skills
● Ability to communicate messages in a professional and engaging manner
● Able to juggle multiple/competing priorities
● Proficiency with office software including MS Word, Excel, PowerPoint, GSuite, and familiarity with database and CRM concepts
● Good knowledge of website management (content, updates, etc.)
● Social Media experience coupled with an understanding of Search Engine Optimization and Analytics
● Keen interest in the not for profit arts sector
● Post-secondary education in a discipline relevant to communications, journalism, social media, storytelling or public relations
● Fluency in both official languages is a distinct asset

Scope of responsibilities include:
A combination of communications, administration and membership support work.

Communications Responsibilities (Time commitment: ca. 70%)
• Development and implementation of an annual communications plan incorporating live and on-line events, OC’s website, e-communications, and social media to better support members and increase awareness.
• Management of a website renewal project.
• Writing monthly newsletters and tracking engagement data.
• Sourcing and sharing content and resources relevant to Canadian orchestras and ensembles to facilitate
learning and exchange.
• Rapid response/follow-up to member enquiries.
• Conducting online surveys and polls on topics of interest to the members.
• Building and tracking online registration for OC’s national conference and regional meetings.
• Ensuring that Salesforce CRM and email discussion group lists are up-to-date.

Members’ Special Projects and Administrative Support (Time commitment: ca. 30%)
• Provide logistical support to the Executive Director and Administrator, including helping organize meetings and workshops, conducting surveys, writing and posting online communications copy, dealing with some member queries.
• Data analysis on surveys
• Conference, workshop, and web meeting coordination and communications including invitations, social
media promotion, etc.

Salary and benefits
The starting salary is $38,000 per year, based on a 37.5 work week. This is an employment position. OC offers extended health benefits plan through the ACTRA Fraternal Benefits Society program. OC is committed to staff development, and each employee has an annual professional development budget.

This position reports to OC’s Executive Director.

Send Submissions by email to:
Katherine Carleton, C.M.
Executive Director
By email only:

Application Deadline Extended! January 29, 2018

Orchestras Canada is an equal opportunity employer. We thank all applicants for their interest in the position. Only those shortlisted will be contacted.


Job Features

Job CategoryAdministrative

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