At its Annual General Meeting earlier this week, the Calgary Philharmonic announced its eighth annual surplus for the 2009-10 season, “marking a period of record ticket sales and increased audience engagement.”

Despite reductions to government funding and “an economy still experiencing recessionary effects”, the CPO reported year-over-year increases in ticket sales (with 22 sold out concerts during the year) and “steadfast donor and community support”. As always, it’s team effort: President and CEO Ann Lewis-Luppino credited Music Director Roberto Minczuk for the excitement he brings to the Calgary stage, the assistance that specific donor funds have provided to bring world-class guest conductors and soloists to Calgary, and the CPO’s renewed focus on customer service and audience engagement. “We are really focused on creating the entire experience,” says Ms. Lewis-Luppino. “We work hard to keep our patrons engaged at every step; from offering dancers or pre-concert chats in the lobby, followed by an exceptional concert and a chance to socialize at an after-party. We offer a complete and personalized experience.”